Driver Toolkit

Confidence and control through consistency.

🧘
BE CALM
📢
BE CLEAR
🔄
BE CONSISTENT
What to Say (Scripts)
DIRECTIONS "I need everyone seated so we can travel safely."
REFUSAL / CHOICE "You have two choices: sit or we stop the bus."
ESCALATION "I’m not arguing. I’m giving you the direction."
Non-Verbal Control
🚶
Move slowly
📐
Stand sideways
🤫
Use silence
↔️
Keep distance
Pick Your Battles
Ask yourself:
  • Is it unsafe?
  • Is it disrupting everyone?
If the answer is No, move on for now.
SAFETY FIRST You don’t need to win the argument.
You need to keep the bus safe.